Frequently Asked Questions (FAQ) – FrankiesSummer.com
Welcome to the FrankiesSummer.com FAQ page! Here, we’ve compiled answers to the questions we receive most often about our swimwear, clothing, orders, shipping, and returns. Our goal is to make your shopping experience as smooth and enjoyable as possible.
1. What sizes do Frankies Bikinis come in?
Frankies Bikinis are designed to flatter a variety of body shapes. Our swimwear ranges from XS to XL, with most items following standard U.S. sizing. Each product page includes a detailed size chart to help you find the perfect fit. If you’re between sizes, we recommend checking the product description for fit notes or sizing tips.
2. How should I care for my Frankies Bikinis?
To ensure your swimwear lasts, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid wringing or twisting the fabric, and keep it away from direct heat and sunlight for extended periods. Rinsing your bikini after swimming in chlorinated or salt water helps maintain color and elasticity.
3. Are Frankies Bikinis true to size?
Yes, most Frankies Bikinis are true to size, but fit can vary slightly depending on style. For example, high-waist bottoms or bandeau tops may have a different fit than classic triangle styles. Please refer to the size chart on each product page and read customer reviews for additional guidance.
4. How do I place an order?
Placing an order is simple. Browse our collection, select your size and preferred color, and click “Add to Cart”. Once you’re ready, click “Checkout”, enter your shipping and payment information, and confirm your order. You will receive an email confirmation once your order is successfully placed.
5. What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options. All payments are processed safely using industry-standard encryption to protect your information.
6. How long does shipping take?
Domestic U.S. orders usually arrive within 2–9 business days with standard shipping. Expedited shipping options are available at checkout. International shipping times vary by destination, and orders may be subject to customs fees, duties, or import taxes, which are the responsibility of the customer.
7. Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package. If you don’t see the email, please check your spam or promotions folder.
8. What is your return policy?
We accept returns of unworn swimwear and clothing within 30 days of purchase, provided tags and hygiene liners are intact. Items marked as final sale cannot be returned. Refunds are issued to your original payment method once the return is received and approved. At this time, we do not offer exchanges — please place a new order for a different size.
9. Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been shipped, we cannot guarantee changes or cancellations.
10. Who can I contact for further assistance?
If you have additional questions or need support, please reach out through the contact form on FrankiesSummer.com. Our customer service team is happy to assist with sizing, orders, returns, or any other inquiries.